International Trade Support & Help Desk Services
Vigilant’s International Trade & Help Desk Support
Most companies struggle to provide timely compliance support when it is needed most, compromising revenue. Compliance-related support requests often require contributions from both internal and external parties, making it challenging to track, communicate, escalate, and complete requests for support.
All our services
Worldwide Import & Export Classification
Screening, Clearing & Resolution
Logistics Support & Management Services
Help Desk Support
GTM Software Enablement
Trade Compliance Optimization
Methodology & Process
Our service was designed to simplify our clients’ ability to submit, track and prioritize support requests such as product classifications until completion. Utilizing our help desk technology combined with Vigilant’s team of experienced trade compliance professionals creates an easy-to-follow, seamless, and pain-free support experience.
Transparency & Visibility
We convert all incoming requests for support into tickets and provide all associated parties visibility until resolving the requestor’s satisfaction. We provide transparency and visibility by capturing all communications with internal and external parties. We remove obstacles and finger-pointing to resolve tickets in the shortest possible timeframe.
Knowledge Database & Continuous Improvement
We capture all support-related data in our knowledge database, enabling Vigilant to proactively identify areas where education, training, or automation would improve your operations.
Quantifying Value & Accountability
Vigilant shares ownership of tickets with associated parties without losing visibility into the progress being made on the issue. We measure and track our performance, so you can hold us accountable to meet our mutually agreed upon service level.
International Trade & Help Desk Support
Managed Services Programs
Managed Services Programs have become a vital component of strategic compliance programs as companies are forced to reduce staffing budgets, pay more for compliance expertise, and limit technology spending while keeping up with the pace of their business objectives and compliance requirements. Vigilant offers client-specific programs, so that you can design a program with as few as one support service or as many as needed to keep you compliant.
Learn about your
We offer a compliance baseline report designed to help you identify potential gaps, risks, or areas for improvement within your global trade compliance program. It doesn't matter if you are new to global trade compliance or a seasoned professional, the assessment is easy to answer and requires only five minutes to complete. Once you have completed the survey, you will receive a summary report and scorecard.