Frustrated with insufficient compliance resources, limited in-house expertise, no budget for technology or non-performing 3rd party service providers? Vigilant is the right choice for you!

The Vigilant Difference

We combine passion for compliance with a can-do attitude. Our clients choose Vigilant because we are accountable, transparent and experts at leveraging technology to solve tactical, compliance related challenges. Our clients stay because we are easy to work with and understand the value of their reputation. How does Vigilant eliminate your day-to-day compliance related headaches?

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Client Specific Solutions & Programs

We begin by understanding your business and industry requirements. We learn your compliance objectives, policies, procedures and priorities. Equally important, we consider your risk tolerance, culture, resource allocation and desired future state to collaborate with you to design your specific solution or Managed Services Program.

Dedicated Teams & Account Management

We assign to you a dedicated Account Manager or Project Solution Manager to serve as a single point of contact for simple communication. We assemble a team of dedicated resources based upon your specific business, industry and compliance requirements. We operate as a seamless extension of your team and train back-ups to handle unplanned volume spikes, mitigating disruptions to your operations.

Our People Make the Difference

Vigilant is comprised of seasoned compliance experts that come from your industry, are easy to work with and committed to doing the right thing for your internal and external stakeholders. We are passionate compliance experts that look like you, do what we commit to do, and have an appreciation and understanding of your daily challenges.

Quality & Continuous Improvement

Quality and continuous improvement are ingrained in our culture. We rigorously test employees to ensure compliance and industry expertise. We track and analyze your key performance indicators (KPIs) to proactively identify areas for greater operational efficiencies and improve the return on investment for your compliance program. We independently audit the quality of all of our work to ensure your ongoing compliance.

Company Wide View of Compliance

Compliance can be a constant tug-of-war between risk mitigation and revenue generation. We help you link the various viewpoints within your Company, so that you balance the impact of ensuring compliance with operations and profit.

Transparency & Accountability

Ensuring ongoing compliance requires more than hope and “trust”. We leverage technology to ensure compliance, provide transparency and greater visibility to your operations. Our solutions include record keeping, quality controls and audits, so you can do more than trust we are keeping you compliant. We provide you the transparency to hold Vigilant accountable.

Socially & Environmentally Responsible

While supporting the compliance needs of our clients, Vigilant is making a difference by facilitating a primarily remote workforce, helping to reduce emissions that would otherwise pollute our environment. In addition, our focus on technology solutions and automation helps Vigilant and our clients reduce paper and waste, doing our part to preserve the environment.

THE VALUE OF VIGILANT’S MANAGED SERVICES PROGRAMS

Managed Services Programs are rapidly becoming a vital component of strategic compliance programs as multinational Companies are forced to reduce staffing budgets, pay more for compliance expertise and limit technology spending, while keeping up with the pace of their business objectives and compliance requirements. Here are the top four reasons why more and more Companies are partnering with Vigilant for Managed Services Programs:

REAL COST SAVINGS

Our clients realize traditional cost savings in the form of staff augmentation, replacing hard-to-find specialists, reducing overhead and improved operational efficiencies by leveraging our expertise and technology. Additional tangible cost savings such as minimizing or avoiding duties and tariffs, obtaining refunds and lower material costs are realized from Vigilant managing their Free Trade Agreements and Free Trade Zones.

INCREASED TIME: FOCUS ON YOUR CORE COMPETENCIES

While compliance is an integral function of most multinational Companies, it is rarely our clients’ core competency. Vigilant’s programs allows our clients to focus their attention and resources on their core business objectives and strategies, while Vigilant keeps them up to date and compliant with global compliance regulations.

IMPROVED COMPLIANCE & RISK MITIGATION

By assigning a dedicated Account Manager to every client and building a dedicated team of experienced professionals based upon their specific requirements and objectives, Vigilant provides greater consistency and quality in the support of their program. We leverage proven technology solutions to improve operational efficiencies, reduce risks associated with manual data entry, as well as, incorporate record keeping and an audit trail to ensure their ongoing compliance.

MITIGATED DISRUPTIONS TO OPERATIONS

Our programs are designed to support our clients’ day-to-day tactical compliance challenges, and track key performance indicators, so we can proactively identify operational improvements. We provide greater visibility to mitigate disruptions to their supply chain, handle un-planned volume spikes and disruptive business events such as acquisitions or expansions into new countries without compromising their compliance or disrupting operations.

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VIGILANT’S GLOBAL REACH & SUPPORT

Vigilant and its partners offer access to worldwide expertise, including but not limited to, the areas of international compliance consulting, tax and law. We are solution agnostic, so we can introduce you to best-in-class technology solutions to solve challenges ranging from compliance, logistics and supply chain to legal. Since we do not implement software, we can help you find the right partner to ensure the success of an automation project.

We are proud to offer our clients “follow the sun” and “best shore” support models to deliver Managed Services Programs 24×7 or to support an urgent project by leveraging our teams in North America, Europe and Asia.

Our Leadership

Vigilant’s Leadership Team is dedicated to the principle that our people come first. We strongly believe that living by our core values, providing our people a safe work environment and opportunities for growth, promotes happiness. This allows our people, clients and partners to have the best possible experience working with Vigilant.

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Dave Moore

Chief Experience Officer

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Derek Abramovitch

Chief Relationship Officer

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Delayne Reamsbottom

VP, Client Success

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Joe Burks

VP, Sales & Global Solutions

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Lisa Hunter

VP, Global Operations

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Neil Kapusi

VP, Compliance Services & Solutions, Europe

Our Core Values

 

  1. Accountable/Takes Pride in Work

  2. Understand the Value of Reputation

  3. Passionate & Can-do Attitude

  4. Continuous Improvement

  5. Easy to work with

Our Brand Promises

 

  1. We never compromise quality while providing cost efficient and transparent support to mitigate your compliance risk.

  2. We will continuously seek operational efficiencies to improve value.

  3. We will always be easy to partner with and work as a seamless extension of your team.

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